How can we help?
We cannot disclose sensitive information about our customers to third parties without the customer’s permission, and this must currently be done in writing (via a Letter of Authority) so that we can see the original signature. Therefore valuation requests cannot currently be submitted by fax, phone, email or online, although NS&I is planning to launch additional channels for this purpose in 2017/2018.
Please write to us at National Savings and Investments, Glasgow, G58 1SB, including a recent signed Letter of Authority (less than three months old) from the client, and we will be happy to post you the information requested.
Please note that a new signed Letter of Authority is required for each request. Please ensure you use NS&I’s Letter of Authority template, which you can download from the 'Forms' page on the Adviser Centre.
Where can I find out about reinvestment interest rates for NS&I fixed term products that are maturing but not on general sale?
You can view our reinvestment rates by visiting our website nsandi-adviser.com and clicking on the ‘our products’ tab. Alternatively you can call our Adviser Helpline free anytime on 0800 092 1228. Calls from mobiles and some landline providers may not be free. Calls may be recorded.
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