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When accessing joint accounts for my customer online the Authority field is blank in some cases. Why is this?
The Authority field will only be populated if the client is registered for the online and phone service. If they are an unregistered customer, then the Authority field will remain blank until they become registered. This will not affect how you access and view their NS&I holdings.
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When will NS&I 65+ Guaranteed Growth Bonds be back on sale?
We do not anticipate being able to return 65+ Guaranteed Growth Bonds to general sale. 65+ Bonds were a special Issue of a product (based on our Guaranteed Growth Bonds) that paid market leading interest rates, designed to support older savers who may rely on their savings during their retirement.
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When will NS&I let my clients know when the change from RPI to CPI on Index-linked Savings Certificates is taking place?
We will write to your clients about a month before each Certificate matures and let them know what their options are. Your clients can then decide whether they want to renew or cash in their investment without penalty.
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When will you be giving advice firms transactional access?
We are undertaking research, exploring direct access through NS&I and/or third-party access through platforms. As part of this research we will also obtain the views of advice firms.
Our strategy in this area will depend on the findings from this research.
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Where can I find the customer reference number?
This 8-digit reference number will be quoted on the letter which is sent to you by NS&I confirming the successful registration of your customer’s Letter of Authority.
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