Frequently asked questions

Yes if the firm is listed on the FCA website as an 'Exempt Professional Firm'. NS&I will use the reference number quoted on the page as an FCA Firm Reference Number for NS&I purposes.

Each £1 Bond number has an equal chance of winning, regardless of when or where it was bought. Over 97% of eligible Bonds have been bought since the year 2000. So even though Premium Bonds have been on sale for over 60 years, this is why newer Bonds seem to win more frequently. When ERNIE randomly generates winners, it doesn’t store any numbers, so there’s no way any Bonds can be left out.

In 2015 the £1 million jackpot was won by a customer with only a £400 holding, who bought them in 2008!

No, your client will have to transfer in the balance from the Child Trust Fund or other cash Junior ISA.

Not at this time.

Providing transactional capability to financial advice firms using our dedicated adviser portal is something that is in our plans to explore in the future, and we hope to start the work this year.

Your client will need to invest themselves at nsandi.com.

If your client is unable to invest online, please advise them to call us on 08085 007 007 and we’ll discuss their options with them.

The service is only designed for financial advice firms which are regulated by the FCA. If a legal firm wants access for any reason other than for provision of financial advice, or is not regulated by the FCA, then unfortunately they will not be able to use the service.

Your clients can cash in by phone if they are registered for our online and phone service. However, it would be quicker and easier for your clients to do this online, as our phone lines are currently very busy.

Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.

Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.

We have many customers who live outside of the UK, however to hold an NS&I account your overseas client must be able to hold and operate a UK bank or building society account. This is because we can only make payments to, and receive payments from, a UK account in pounds sterling. Also, some of our products can’t be held in certain countries due to local restriction – you would need to check the laws and regulations of the country in which your client resides.
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The service is designed for ‘Financial Advice Firms’ including appointed representatives (Members) of Networks. It is normally the (Network Member) firms that provide Financial Advice not the Network itself. For the Network to use the service we would need a Letter of Authority including details of the Network.

No.

No. Our Green Savings Bonds are solely managed online, and the nature of some trusts makes it difficult to manage online where we accept instructions from only one named holder.

Yes.

Yes.

The Investment Guaranteed Growth Bonds can only be held in the sole name of an individual of at least 16 years of age or jointly with one other individual of at least 16 years of age.