Frequently asked questions

In this section you’ll find the answers to the most frequent questions asked by advisers about NS&I

  • Are 'Exempt Professional Firms' allowed to register and use the new online service?

    Yes if the firm is listed on the FCA website as an 'Exempt Professional Firm'. NS&I will use the reference number quoted on the page as an FCA Firm Reference Number for NS&I purposes.

  • Are the winning Premium Bonds the ones bought most recently?

    Each £1 Bond number has an equal chance of winning, regardless of when or where it was bought. Over 95% of eligible Bonds have been bought since the year 2000. So even though Premium Bonds have been on sale for over 60 years, this is why newer Bonds seem to win more frequently. When ERNIE randomly generates winners, it doesn’t store any numbers, so there’s no way any Bonds can be left out.

    In 2004 the £1 million jackpot was won by a customer with only a £17 holding, who bought them in 1959!

  • Can an NS&I Junior ISA be held alongside a Child's Trust Fund or other cash Junior ISA?

    No, your client will have to transfer in the balance from the Child Trust Fund or other cash Junior ISA.

  • Can I invest on behalf of my client?

    Not at this time.

    Providing transactional capability to financial advice firms using our dedicated adviser portal is something that is in our plans to explore in the future, and we hope to start the work this year.

    Your client will need to invest themselves at nsandi.com.

    If your client is unable to invest online, please advise them to call us on 08085 007 007 and we’ll discuss their options with them.

  • Can legal firms have access to the online service?

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    The service is only designed for financial advice firms which are regulated by the FCA. If a legal firm wants access for any reason other than for provision of financial advice, or is not regulated by the FCA, then unfortunately they will not be able to use the service. 

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