Frequently asked questions

In this section you’ll find the answers to the most frequent questions asked by advisers about NS&I

  • Can my clients renew their Fixed Interest Savings Certificates at maturity?

    Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If the customer doesn’t take any action at maturity, the Certificate will renew with another term of the same length.

  • Can my clients renew their Fixed Interest Savings Certificates at maturity?

    Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.

  • Can my clients renew their Index-linked Savings Certificates at maturity?

    Yes. They’ll be written to in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their certificates in a new term. If the customer doesn’t take any action at maturity, the certificate will renew with another term of the same length.

  • Can my clients renew their Index-linked Savings Certificates at maturity?

    Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.

  • Can my overseas clients hold NS&I products?

    We have many customers who live outside of the UK, however to hold an NS&I account your overseas client must be able to hold and operate a UK bank or building society account. This is because we can only make payments to, and receive payments from, a UK account in pounds sterling. Also, some of our products can’t be held in certain countries due to local restriction – you would need to check the laws and regulations of the country in which your client resides.
    Find out more

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