Frequently asked questions

Your clients can cash in by phone if they are registered for our online and phone service. However, it would be quicker and easier for your clients to do this online, as our phone lines are currently very busy.

Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.

Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.

We have many customers who live outside of the UK, however to hold an NS&I account your overseas client must be able to hold and operate a UK bank or building society account. This is because we can only make payments to, and receive payments from, a UK account in pounds sterling. Also, some of our products can’t be held in certain countries due to local restriction – you would need to check the laws and regulations of the country in which your client resides.
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The service is designed for ‘Financial Advice Firms’ including appointed representatives (Members) of Networks. It is normally the (Network Member) firms that provide Financial Advice not the Network itself. For the Network to use the service we would need a Letter of Authority including details of the Network.