Frequently asked questions

First, you need to register for our adviser online service. This will give you easier and faster access to information on your clients’ NS&I holdings.

To specifically see NS&I-branded statements online, your client will also need to make sure they’re registered for our customer online service. Once they’ve done this, they’ll be able to choose to go-paper free and select the paperless options available on most accounts.

If your client has not yet chosen to go paper-free, then please encourage them to do so. Once they’ve done this, you’ll be able to access the same information that’s available to your client (including NS&I-branded statements) through our dedicated adviser online service. This means you’ll no longer need to ask for statements in writing.

If a Bond renews automatically for another fixed term, your client can cancel within 30 days of receiving confirmation of their renewed Bond. Clients can do this online or by phone if they are registered for this service. If not, they will need to write to us explaining that they want to cancel and quoting their name, address and account number for the renewed Bond.

We’ll then repay the money to the client’s nominated bank account, normally within 5 working days of receiving their cancellation request.

If your client’s NS&I account is already open, they can top up their account by bank transfer. Read full details of how to top up savings for each account on our customer website.

If your client wants to open a new NS&I account online with a large amount, ask them to check their bank’s debit card payment limit first. We can accept debit card payments up to £99,999. If their bank’s limit is lower than the amount they want to deposit, they can open the account with a smaller amount first. Once the account is open, they can add the rest by bank transfer.

Not all NS&I savings products can be held in a SIPP. For those that can, your client will have to apply via the Trust Application form (paper form only currently). Before recommending NS&I products, we suggest you check that the SIPP or SSAS provider will accept them.

Your clients can open a new NS&I account using the funds from a maturing Bond – we call this ‘switching’. To switch to NS&I Premium Bonds, Direct Saver or Direct ISA, your clients can do this online by visiting nsandi.com/forms then clicking on the switching link for one of these accounts.

To switch into Income Bonds either as a new Income Bonds customer or existing customer, you should use the Income Bonds application form. Please note that the deposit form doesn’t have the appropriate sections that instruct us to pull the funds from another NS&I product.

If you need more details to switch to Income Bonds or Investment Account, you or your clients can call us on 08085 007 007.

For clients who want to move their maturing funds to an existing Direct Saver or Investment Account, they will need to give the relevant details with their maturity instructions.

If you haven’t done so already, you must first send us a completed Terms of Business (ToB) agreement by post. Once we have received this, you will receive an activation email within five working days.

This email will be valid for 14 days and will allow you to go online and activate your registration.

A senior representative of the firm must complete the initial registration, and they will be provided with administration rights, ie becoming ‘super-users’. This will allow them to add and remove additional users within the firm and determine individual access rights (ie admin access or standard access).

Once registered for the service, you will be able to view any mutual NS&I customer accounts following receipt of a Letter of Authority (LoA) for each client you wish to view.

When we receive a completed Letter of Authority, we will also send you an acknowledgement letter. This will contain a reference number which you can use to make client information requests over the phone. Please note that this is separate to your online log in credentials.

If you haven’t done so already, you must first send us a completed Terms of Business Agreement (ToB) agreement by post. Once we have received this, you will receive an activation email within five working days.

This email will be valid for 14 days and will allow you to go online and activate your registration.

A senior representative of the firm must complete the initial registration, and they will be provided with administration rights, i.e. becoming ‘super-users’. This will allow them to add and remove additional users within the firm and determine individual access rights (i.e. admin access or standard access).

Once registered for the service, you will be able to view any mutual NS&I customer accounts following receipt of a Letter of Authority (LoA) for each client you wish to view.

When we receive a completed Letter of Authority, we will also send you an acknowledgement letter. This will contain a reference number which you can use to make client information requests over the phone. Please note that this is separate to your online log in credentials.

Your clients will continue to receive 0.01% interest in addition to the index-linking. Here is an illustration of what your clients could expect to receive from a £1,000 investment based on the June 2023 RPI index, and what the return could be based on CPI.

These are illustrations only, so they don’t take into account your client’s individual circumstances. They assume that your clients don't make any withdrawals during the term.

The rates of inflation can go up or down so the illustrations are not a guarantee of the return your clients will receive. The actual return your clients receive will depend on the levels of the relevant index that apply at the start and end of each investment year.

We hold a prize draw every month with two £1 million jackpots. We set the size of the prize fund by calculating one month’s interest on the total value of all eligible Bonds, at the annual prize fund interest rate. 
All prizes are free from UK Income Tax and Capital Gains Tax. 
The Prize fund total value (£) is worked out as:
eligible bonds x interest rate / 12 + any balance carried forward from previous month 
The number of prizes is worked out as:
eligible bonds / odds = number of prizes in the draw

Your clients will continue to receive 0.01% interest in addition to the index-linking. Here is an illustration of what your clients could expect to receive from a £1,000 investment based on the current RPI index, and what the return could be based on CPI.

These are illustrations only, so they don’t take into account your clients’ individual circumstances. They assume that your clients don't make any withdrawals during the term.

The rates of inflation can go up or down so the illustrations are not a guarantee of the return your clients will receive. The actual return your clients receive will depend on the levels of the relevant index that apply at the start and end of each investment year.

Yes, you’ll still be able to use both services.

To access client information via phone, you will continue to use the unique reference number provided on the acknowledgement letter we send you after receiving a Letter of Authority.

Please visit the login page from the NS&I adviser website and follow the ‘Forgotten your password?’ link. This will allow you to reset your password.

Please visit the login page from the NS&I adviser website and follow the ‘Forgotten your NS&I number?’ link, this will allow you to request an NS&I number reminder via email.