Frequently asked questions

We will write to your clients about a month before each Certificate matures and let them know what their options are. Your clients can then decide whether they want to renew or cash in their investment without penalty.

We are undertaking research, exploring direct access through NS&I and/or third-party access through platforms. As part of this research we will also obtain the views of advice firms.

Our strategy in this area will depend on the findings from this research.

NS&I is currently going through a multi-year transformation programme. As part of this, we want to explore other service enhancements and we’re undertaking research, exploring direct access through NS&I and, or third-party access through platforms.

Our strategy in this area will depend on the findings from this research, which will help us to prioritise the most important service enhancements, based on the needs of advice firms.

This 8-digit reference number will be quoted on the letter which is sent to you by NS&I confirming the successful registration of your customer’s Letter of Authority.

You can download copies of both documents from NS&I’s Adviser Centre website.

Obtaining client information

Please send your completed documents to NS&I, Sunderland, SR43 2SB.

Note:

Have you also registered with the online service? If so, it may be because you have opted out of email marketing. Requests for updates via our website do not override marketing preferences set when you register with the online service. Please check and update your marketing preferences on your online service profile.

Savings Certificates are the oldest products in our current range and the original regulation permitted their use in this type of trust. Since then, we have sought to simplify and standardise our customer agreements for other products we’ve introduced, only making these newer products available for trusts held by the trustee(s) (which we consider ‘true’ trusts).

The launch of the dedicated online service for financial advice firms was the first step in our plans to form closer ties with advice firms.

NS&I is currently going through a multi-year transformation programme. As part of this, we want to explore other service enhancements such as transactional access and links with platforms, back-office systems and/or cash management systems. Our research will help us to prioritise the most important service enhancements first, based on the needs of advice firms.

Savings Certificates are the oldest products in NS&I’s current range, and the original regulation permitted their use in this type of trust. Since then, NS&I has sought to simplify and standardise the terms and conditions for other products. While Savings Certificates remain available in the former type of trust, NS&I reviews the product range regularly and this may change in the future.

This launch represents the first iteration of the service, with various other enhancements planned for the future.

However, information on accounts held in Trust can be obtained via the phone service.

The NS&I adviser number which you are provided with and the password you create can only be used to access the online adviser service. However, as part of the continued improvements to how advisers can access NS&I customer information, we are looking to enhance the phone service, linking it with the online adviser service, allowing you to use one set of credentials for both online and over the phone. We will let you know when this happens.