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  • How can my client cancel Bonds renewal within 30 days?

    If a Bond renews automatically for another fixed term, your client can cancel within 30 days of receiving confirmation of their renewed Bond. Clients can do this online or by phone if they are registered for this service. If not, they will need to write to us explaining that they want to cancel and quoting their name, address and account number for the renewed Bond.

    We’ll then repay the money to the client’s nominated bank account, normally within 5 working days of receiving their cancellation request.

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  • Can my clients cash in money by phone from a product that reached maturity?

    Your clients can cash in by phone if they are registered for our online and phone service. However, it would be quicker and easier for your clients to do this online, as our phone lines are currently very busy.

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  • How can my clients transfer their money to a different NS&I account when their products reach maturity?

    Your clients can open a new NS&I account using the funds from a maturing Bond – we call this ‘switching’. To switch to NS&I Premium Bonds, Direct Saver or Direct ISA, your clients can do this online by visiting nsandi.com/forms then clicking on the switching link for one of these accounts.

    To switch into Income Bonds either as a new Income Bonds customer or existing customer, you should use the Income Bonds application form. Please note that the deposit form doesn’t have the appropriate sections that instruct us to pull the funds from another NS&I product.

    If you need more details to switch to Income Bonds or Investment Account, you or your clients can call us on 08085 007 007.

    For clients who want to move their maturing funds to an existing Direct Saver or Investment Account, they will need to give the relevant details with their maturity instructions.

  • My client has products that are due to mature. What will happen?

    If your client want to renew their investment for the same term, they don’t need to do anything.

    If your client wants to give us another instruction, the best way to do this is online, as we are guaranteed to get the instruction in time. If they can’t go online, then they can call or post the instructions back to us.

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  • When will you be giving advice firms transactional access?

    We are undertaking research, exploring direct access through NS&I and/or third-party access through platforms. As part of this research we will also obtain the views of advice firms.

    Our strategy in this area will depend on the findings from this research.

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