How can we help?
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When accessing joint accounts for my customer online the Authority field is blank in some cases. Why is this?
The Authority field will only be populated if the client is registered for the online and phone service. If they are an unregistered customer, then the Authority field will remain blank until they become registered. This will not affect how you access and view their NS&I holdings.
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Some of the information about my client on the system is incorrect. Why is this and how do I resolve it?
We want to make sure the information we have for you is accurate and up to date.
In the past, we didn’t ask customers for as many personal details as we do today, and we will hold less information for those clients that haven’t registered for our customer phone and online service.
Please encourage your clients to register for our customer online and phone service. They can do so by following this link: https://www.nsandi.com/online-registration
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I have sent in a Letter of Authority for my client, but their information is not yet showing when I login to the online service?
Please allow for up to five working days from NS&I receiving the Letter of Authority for the client’s information to appear online. Alternatively please ring the Adviser Helpline on 0800 092 1228 and they can check whether we have received it.
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I have forgotten my password, how can I reset it?
Please visit the login page from the NS&I Adviser Centre website and follow the ‘Forgotten your password?’ link, this will allow you to reset your password.
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I have lost my NS&I number, how can I get a reminder?
Please visit the login page from the NS&I Adviser Centre website and follow the ‘Forgotten your NS&I number?’ link, this will allow you to request an NS&I number reminder via email.
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