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Adviser Centre

Our services to Financial Advisers

Due to the importance we place on our relationships with financial advisers, we offer a range of dedicated services to enhance your experience of dealing with NS&I

Why Phil Billingham recommends NS&I Why Phil Billingham recommends NS&I

“The growing relationship between NS&I and the Financial Planning profession helps us look after our mutual clients in a more ‘joined-up’ way. The continuing trend towards fee only business models will only lead to more firms experiencing the same advantages.”

Phil Billingham - Chartered Financial Planner
Perceptive Planning

Our current dedicated services for financial advisers are:

  • Adviser website
  • Adviser helpline (0800 092 1228)
  • Adviser email address (
  • Regular news updates by email

Following a major modernisation program within NS&I over the last few years, involving improvements to our systems, processes, and customer proposition, we are now turning our attention to how we can enhance our service to financial advice firms to make their lives easier when dealing with NS&I.

We have therefore collected feedback from many financial advisers to understand your priorities and needs, and those of your clients, and the following ‘infographic’ outlines how we’re going to address these over the next few years.

November 2016

New dedicated 'Adviser Centre' website

November 2016

  • Completely refreshed website
  • Fully optimised for mobile devices
  • Easier navigation
  • Simplified content

February 2018

Client ‘Letters of Authority’ retained on file indefinitely

February 2018

  • Reduced paperwork
  • Letter of authority no longer required for every request on behalf of the client

February 2018

Upskilling of staff on dedicated ‘Adviser Helpline’

February 2018

  • Helping to deal with more adviser queries at the front end
  • Advisers will be provided with named contacts in NS&I to help with further queries

February 2018

Phone access to client information via the ‘Adviser Helpline’

February 2018

  • Advisers will receive faster service and will no longer be required to rely just on post

Winter 2018/19

Online access to client information via the ‘Adviser Centre’

Winter 2018/19

  • The fastest way to access information on a client’s NS&I holdings


NS&I products added to adviser platforms


  • True portfolio view of all finances
  • Allowing client investments to be managed in one place

up to


unique visitors to the Adviser Centre each month


financial advisers receive NS&I updates

Adviser Helpline team with an average experience of

7 years

Adviser updates

Adviser updates offer the quickest, easiest way to stay up to date with the latest news on our products, interest rates and other important developments affecting advice firms.

In order for us to send you adviser updates, please provide your contact details.