Our guide explains how to deal with the accounts of an NS&I customer who has passed away.
After a client has passed away the Letter of Authority will no longer be valid and all requests for account information will need to be sent to NS&I in accordance with our death claims process.
Making a claim
Making a claim doesn’t have to be complicated. Our downloadable guide is designed to help you and the relatives of the deceased, every step of the way.
- When a claim is made, we’ll respond to it as fast as we can
- Once we have the claim we’ll contact you within 11 working days
- If we need any more information, we’ll write to you
If the deceased lived outside the UK, call us on 0800 092 1228 any time to find out more about how to claim. Calls from outside the UK may not be free. Calls may be recorded.
Adviser email updates
Adviser email updates offer the quickest, easiest way to stay up to date with the latest news on our products, interest rates and other important developments affecting advice firms.
In order for us to send you adviser email updates, please provide your contact details.