What to do when a client dies


Our guide explains how to deal with the accounts of an NS&I customer who has passed away.

After a client has passed away the Letter of Authority will no longer be valid and all requests for account information will need to be sent to NS&I in accordance with our death claims process.

Our death claims guide

Our death claims form

Making a claim

Making a claim doesn’t have to be complicated. Our downloadable guide is designed to help you and the relatives of the deceased, every step of the way.

  • When a claim is made, we’ll respond to it as fast as we can
  • Once we have the claim we’ll contact you within 11 working days
  • If we need any more information, we’ll write to you

If the deceased lived outside the UK, call us on 0800 092 1228 any time to find out more about how to claim. Calls from outside the UK may not be free. Calls may be recorded.

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