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What to do when a client dies

 

Our guide explains how to deal with the accounts of an NS&I customer who has passed away.

Our death claims guide

Our death claims guide black & white

Our death claims form

Making a claim

Making a claim doesn’t have to be complicated. Our downloadable guide is designed to help you and the relatives of the deceased, every step of the way.

  • When a claim is made, we’ll respond to it as fast as we can
  • Once we have the claim we’ll contact you within 11 working days
  • If we need any more information, we’ll write to you

If the deceased lived outside the UK, call us on 0800 092 1228 any time to find out more about how to claim. Calls from outside the UK may not be free. Calls may be recorded.

Adviser updates

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