We understand that this is a worrying time for advice firms and their clients, so we’re doing whatever we can to continue our essential services during this exceptional time, while looking after the health of our colleagues.
Your clients’ money remains 100% safe with NS&I, as we are backed by HM Treasury.
What we’re doing
We haven’t got as many of our Adviser Helpline service team available as usual, so we can’t offer our full range of services at the moment.
Please only call us if you absolutely have to.
Our top priority is to support the advice firms with any queries related to helping clients most in need and those who need to take money out or pay money in. Everything else will take longer than usual.
How you can help your clients
Encourage your clients to go online at nsandi.com for any transactions, including to make new applications, to transfer between NS&I accounts, to check their balances and to choose to have any Premium Bonds prizes paid to their bank account. This will be much faster and easier at this time than providing forms by post.
If your clients are not registered for our customer online service and want to pay money into an existing NS&I account, please advise them to make a transfer from their bank account.
Find out how to make a bank transfer to NS&I
If your firm has registered for our online service for financial advice firms, this will continue to have all the up to date information on your clients’ holdings with NS&I. So please check there before calling NS&I.
Have you posted any Letters of Authority or Terms of Business Agreements and not heard back?
We are processing postal correspondence as soon as we can, but it is taking longer than normal. Please don’t call us for an update unless you have an urgent need.
Updates to this page
We’ll update this page whenever we have more information to share with you.