Frequently asked questions

If we don’t receive any instructions from a client by two working days before the Bond matures, their Bond will automatically renew for another term of the same length. The client then has the right to cancel within 30 days of receiving confirmation of their renewed Bond.

A Letter of Authority (LoA) is a document for customers to give written authority to NS&I to provide information on their NS&I accounts with their specified financial advice firm. NS&I will only accept LoAs on its own template, and this is available on the NS&I Adviser Centre (nsandi-adviser.com). In most cases, the advice firm will complete and send in the LoA to NS&I on behalf of the customer, with the customer just needing to sign it.

Our Terms of Business agreement (ToB) is a document which forms the legal relationship between NS&I and a financial advice firm. This details information which ensures and protects the relationship between NS&I, the financial advice firm and our mutual customers.

Both the Consumer Prices Index (CPI) and the Retail Prices Index (RPI) measure inflation. Each aims to measure the changes in the cost of buying a 'basket' of products and services, but they cover different items and there are differences in the formulas used.

To find out more about CPI and RPI, visit the Office for National Statistics website at ons.gov.uk and search CPI All Items Index or RPI All Items Index.