How can we help?
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Can NS&I Green Savings Bonds be held in a Trust?
No. Our Green Savings Bonds are solely managed online, and the nature of some trusts makes it difficult to manage online where we accept instructions from only one named holder.
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Can my clients renew their Index-linked Savings Certificates at maturity?
Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.
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Can my clients renew their Fixed Interest Savings Certificates at maturity?
Yes. We’ll write to them in advance of their investment maturing, providing them with details of their options – and one of these will be to renew their Certificates in a new term. If your client doesn’t take any action at maturity, the Certificate will renew with another term of the same length.
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What happens if we don’t receive your client’s instructions by the deadline?
If we don’t receive any instructions from a client by two working days before the Bond matures, their Bond will automatically renew for another term of the same length. The client then has the right to cancel within 30 days of receiving confirmation of their renewed Bond.
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How can my client cancel Bonds renewal within 30 days?
If a Bond renews automatically for another fixed term, your client can cancel within 30 days of receiving confirmation of their renewed Bond. Clients can do this online or by phone if they are registered for this service. If not, they will need to write to us explaining that they want to cancel and quoting their name, address and account number for the renewed Bond.
We’ll then repay the money to the client’s nominated bank account, normally within 5 working days of receiving their cancellation request.
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