Tracing Service


Tracing Service

Could your clients have forgotten about an account opened for them as a child, or lost track of savings after moving house?

NS&I offers a Tracing Service to help savers find any lost or forgotten accounts that they may have with us.

To use NS&I’s Tracing Service on behalf of your clients, please complete a Tracing Service request and send this to the address below.

If you have previously provided a Letter of Authority in this template for your client and completed a Terms of Business agreement you do not have to resend these. If you haven’t submitted these documents, please follow the link below to the Obtaining Client Information page and download the documents. Once completed please include these with the Tracing Service request.

Obtaining Client Information

Tracing Service request

Tracing Service
SR43 2SB

My lost account

If you think your clients may have dormant savings or investments in banks or building societies, they can visit my lost account.

Designed to make searching for lost accounts even quicker and easier, this FREE service brings together the three existing schemes from UK Finance, the Building Societies Association (BSA) and NS&I.

My lost account covers:

  • Over 70 participants in the mylostaccount service
  • 43 UK building societies and National Savings & Investments (including the old Post Office Savings Bank accounts)

The simple online form can be completed by the account holder or a nominated representative (this can include a partner, next of kin or beneficiary), giving as much detail as possible, including any previous names and addresses of the account holder. This information only needs to be provided once before being passed securely to the bank, building society and/or NS&I.

The Pension Tracing Service

The Pension Tracing Service also offers free tracing for old pensions.

Pension service logo

Government Stocks and Gilts

All Government stock is now handled by Computershare Investor Services, please send any enquiries about this to:

British Government Stock (Gilts)
Computershare Investor Services PLC
The Pavillions
Bridgwater Road
BS99 6ZW
Tel: 0370 703 0143

Adviser email updates

Adviser email updates offer the quickest, easiest way to stay up to date with the latest news on our products, interest rates and other important developments affecting advice firms.

In order for us to send you adviser email updates, please provide your contact details.