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Tracing Service


Tracing Service

Could your clients have forgotten about an account opened for them as a child, or lost track of savings after moving house?

NS&I offers a Tracing Service to help savers find any lost or forgotten accounts that they may have with us.
The service is free and there is no time limit for making a claim.

To use NS&I’s Tracing Service on behalf of your clients, please complete a completed Tracing Service request form with a fresh Letter of Authority.

Tracing Service request

Letter of Authority

And send both of these to:

Tracing Service
National Savings and Investments
G58 1SB

My lost account

If you think your clients may have dormant savings or investments in banks or building societies, they can now visit my lost account.

Designed to make searching for lost accounts even quicker and easier, this FREE service brings together the three existing schemes from the British Bankers’ Association (BBA), the Building Societies Association (BSA) and NS&I.

my lost account logo

My lost account covers:

  • 36 banks that take retail deposits in the UK
  • All UK building societies
  • All National Savings and Investments products as well as the old Post Office Savings Bank accounts

The simple online form can be completed by the account holder or a nominated representative (this can include a partner, next of kin or beneficiary), giving as much detail as possible, including any previous names and addresses of the account holder. This information only needs to be provided once before being passed securely to the bank, building society and/or NS&I.

The Pension Tracing Service

The Pension Tracing Service also offer free tracing for old pensions.

Pension service logo

Government Stocks and Gilts

All Government stock is now handled by Computershare Investor Services, please send any enquiries about this to:

Registrar’s Department
Computershare Investor Services
PO Box 2411
The Pavillions
BS99 6WX
Tel: 0370 703 0143

Adviser updates

Adviser updates offer the quickest, easiest way to stay up to date with the latest news on our products, interest rates and other important developments affecting advice firms.

In order for us to send you adviser updates, please provide your contact details.